Effective date: 01/06/2026
Website: https://divine-data.com
Product: Bug Tracer
Business: Divine Data
Contact: support@divine-data.com
1. Overview
Divine Data provides Bug Tracer, a browser-based bug reporting and issue capture product that helps users, QA teams, support teams, implementation teams, and developers capture clearer bug reports from web applications.
Bug Tracer may be provided through a browser extension, embedded widget, dashboard, developer API, and integration services. It is designed to capture issue context only for the purpose of creating, managing, routing, and supporting bug reports.
This Privacy Policy explains what information we collect, how we use it, how we protect it, when we disclose it, and how users or customers can contact us about privacy matters.
By using Bug Tracer, visiting our website, submitting a support request, or enabling Bug Tracer within your organisation, you acknowledge that personal information may be handled as described in this Privacy Policy.
2. Important notice about screenshots and bug reports
Bug Tracer is designed to capture screenshots and technical context from the active web page when a user intentionally creates a bug report.
Screenshots, annotations, descriptions, page URLs, and related issue details may include personal, confidential, business, customer, or system information depending on what is visible on the page or entered by the user at the time of capture.
Users should review the information before submitting a report and should not intentionally include passwords, API tokens, credit card details, private keys, government identifiers, health information, or other highly sensitive information.
Customer organisations using Bug Tracer are responsible for configuring the product appropriately, informing their users where required, and ensuring that Bug Tracer is used only on applications, pages, and systems where they are authorised to collect issue context.
3. Information we collect
We collect only information that is reasonably necessary to provide, secure, support, and improve Bug Tracer and related Divine Data services.
3.1 Account and contact information
We may collect:
3.2 Bug report information
When a user submits a bug report through Bug Tracer, we may collect:
3.3 Technical and diagnostic information
Depending on product configuration, we may collect limited technical information required to diagnose the reported issue, such as:
Where network diagnostics are enabled, Bug Tracer is intended to capture limited metadata such as failed request URL, method, status code, and timing. Bug Tracer does not intentionally collect request bodies, response bodies, cookies, passwords, or authorisation headers by default.
3.4 Integration information
If a customer enables integrations, we may process information needed to connect Bug Tracer with third-party systems, such as:
Integration credentials, tokens, webhooks, and secrets are treated as restricted secrets and are not intentionally exposed to client-side code or returned in normal API responses.
3.5 Website and support information
When users visit our website or submit a support form, we may collect:
Users must not submit passwords, API tokens, payment card details, private keys, or other secrets through support forms.
4. Information we do not intentionally collect by default
Bug Tracer does not intentionally collect the following by default:
However, if such information is visible on a page, entered into a bug report, included in a screenshot, or submitted in a support request, it may be captured unintentionally. Users and customer organisations are responsible for avoiding unnecessary sensitive information in submitted reports.
5. How we use information
We use collected information for the following purposes:
We do not use Bug Tracer data to determine creditworthiness or make lending decisions.
6. Chrome Web Store Limited Use disclosure
Bug Tracer uses data collected through the extension only to provide and improve its single purpose: user-initiated bug capture, report creation, report management, integration delivery, support, security, and related product functionality.
Bug Tracer does not sell user data.
Bug Tracer does not use or transfer user data for purposes unrelated to its single purpose.
Bug Tracer does not use or transfer user data to determine creditworthiness or for lending purposes.
Bug Tracer only transfers data to third parties where required to provide the service, comply with customer configuration, support integrations, maintain security, meet legal obligations, or as otherwise permitted by applicable policy and law.
7. When we disclose information
We may disclose information in the following circumstances:
7.1 To the customer organisation
Bug reports and related data submitted within a customer workspace may be made available to authorised users of that customer organisation, such as workspace owners, admins, developers, QA users, support users, or other configured roles.
7.2 To configured integrations
If a customer enables an integration, Bug Tracer may send bug report information to that integration. This may include Jira, Microsoft Teams, generic webhooks, developer APIs, or similar systems configured by the customer.
Customers are responsible for ensuring they are authorised to send bug report data to those destinations.
7.3 To service providers
We may use trusted service providers to operate, host, secure, monitor, store, support, and maintain Bug Tracer and Divine Data services. These providers may include cloud hosting providers, database providers, object storage providers, email providers, monitoring providers, analytics providers, support tooling providers, and security services.
We require service providers to handle information only for authorised purposes and to apply appropriate confidentiality and security safeguards.
7.4 For legal, security, or compliance reasons
We may disclose information where reasonably necessary to:
7.5 Business transfers
If Divine Data is involved in a merger, acquisition, restructure, asset sale, financing, or similar transaction, information may be transferred as part of that transaction, subject to appropriate safeguards.
8. Overseas disclosure
Divine Data is based in Australia, but Bug Tracer and related services may use cloud providers, infrastructure, storage, email, monitoring, support, or integration services that operate in Australia, the United States, and other countries.
Where we disclose personal information overseas, we take reasonable steps to ensure that the recipient handles the information consistently with applicable privacy and security obligations.
Customer-configured integrations may send bug report data to locations determined by the customer’s own third-party systems and providers.
9. Security measures
We take reasonable technical, organisational, and administrative steps to protect information from misuse, interference, loss, unauthorised access, modification, and disclosure.
Security measures may include:
No internet-based service can be guaranteed to be completely secure. Users and customers should also take care when deciding what information to include in bug reports, screenshots, support requests, and integrations.
10. Customer responsibilities
Customers using Bug Tracer are responsible for:
11. User responsibilities
Users submitting reports through Bug Tracer should:
12. Data retention
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law, contract, dispute resolution, security, backup, or operational needs.
Bug reports, screenshots, metadata, and integration logs may be retained while the relevant customer account or workspace remains active, unless deleted earlier according to product settings, customer request, retention configuration, or applicable agreement.
Support requests may be retained for as long as reasonably necessary to provide support, maintain business records, resolve disputes, and improve service reliability.
Backups and logs may persist for a limited period after deletion from active systems due to backup cycles, security requirements, and disaster recovery processes.
13. Access, correction, deletion, and export
Users may request access to, correction of, or deletion of personal information held by Divine Data by contacting us using the details in this policy.
Where information belongs to a customer workspace, we may need to refer the request to the relevant customer organisation or require confirmation from the workspace owner or administrator before taking action.
We may refuse or limit a request where permitted by law, including where access would affect the privacy of others, compromise security, reveal confidential business information, or conflict with legal obligations.
14. Data breach response
If we become aware of a data breach affecting personal information, we will assess the incident and take appropriate steps to contain, investigate, and remediate it.
Where required by applicable law, we will notify affected individuals, customers, regulators, or other relevant parties.
Customers must promptly notify Divine Data if they become aware of unauthorised access, accidental disclosure, misuse, or suspected compromise involving Bug Tracer data, accounts, API keys, integrations, or screenshots.
15. Children
Bug Tracer is intended for business, professional, development, QA, support, and internal systems use. It is not directed to children.
Customers must not knowingly use Bug Tracer to collect personal information from children unless they have appropriate authority, notices, consents, and safeguards in place.
16. Marketing communications
We may use business contact information to send service updates, product information, or support communications where permitted by law.
Users can opt out of marketing communications where an unsubscribe option is provided. Service, security, billing, support, and operational communications may still be sent where necessary.
17. Cookies and website analytics
Our website may use cookies or similar technologies to operate the site, improve performance, understand usage, protect against abuse, and support basic analytics.
Where required, users may be given options to manage cookies through browser settings or website controls.
Bug Tracer does not use cookies to collect full browsing history.
18. Third-party websites and services
Bug Tracer and Divine Data websites may link to third-party websites or services. This Privacy Policy does not apply to those third-party services.
Customers and users should review the privacy and security practices of any third-party services they enable, including Jira, Microsoft Teams, webhook destinations, cloud services, or developer tools.
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our product, legal obligations, security practices, or business operations.
The updated version will be posted on this page with a revised effective date. Where required, we may provide additional notice of material changes.
20. Contact us
For privacy questions, support requests, access or correction requests, deletion requests, or concerns about Bug Tracer data handling, contact:
Divine Data
Website: https://divine-data.com
Support: https://divine-data.com/support
If you are part of a customer organisation using Bug Tracer, you may also need to contact your organisation’s workspace administrator for access, deletion, or correction requests relating to your organisation’s workspace.
Copyright © 2026 Divine Data - All Rights Reserved.
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